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Customer Care

 

SHIPPING 

All orders placed on the SOUVENIR OFFICIAL e-shop are delivered Monday to Friday, 9am – 5pm by DHL. Stock permitting, orders are usually dispatched within 2 working days. Kindly note that dispatch times may increase during high demand periods. 

 

SHIPPING RATES AND DELIVERY TIMES

Germany: 5€ 1 to 2 working days from dispatch of order
Europe: 13€ — 3 to 5 working days from dispatch of order

RETURNS

To return an unwanted item for a refund, please contact us at care@souvenirofficial.com and send your item to: Torstrasse 76, Berlin 10119, Germany. Products must be sent back in its/their original packaging(s), brand new and unworn with tags, along with your name and order number, or else we won't be able to identify who to refund. Once your package has been received and inspected, a refund will be issued. Please note that we do not cover postage for refund shipments

INQUIRIES

If you have more questions for us, feel free to contact us at info@souvenirofficial.com